Acceptable Use Policy

Effective Date: July 18, 2025

Introduction

This Acceptable Use Policy ("Policy") applies to your use of Offerwell's products and services, including our website, platform, and any related services (collectively, the "Services"). This Policy is incorporated into and forms part of our Terms of Service and Privacy Policy. By using our Services, you agree to comply with this Policy.

Prohibited Activities

You may not use our Services to engage in any of the following prohibited activities:

Illegal Activities

  • Violating any applicable laws, regulations, or third-party rights
  • Engaging in fraud, money laundering, or other financial crimes
  • Facilitating illegal real estate transactions or discrimination
  • Violating fair housing laws or engaging in discriminatory practices

Security and System Integrity

  • Attempting to gain unauthorized access to our systems or user accounts
  • Introducing viruses, malware, or other harmful code
  • Attempting to reverse engineer, decompile, or hack our Services
  • Circumventing security measures or authentication systems
  • Conducting network vulnerability scans or penetration testing without prior written consent

Abuse and Harassment

  • Harassing, threatening, or intimidating other users
  • Sending unsolicited or spam communications
  • Creating fake accounts or impersonating others
  • Stalking or engaging in any form of cyberbullying

Content Violations

  • Uploading or sharing illegal, harmful, or inappropriate content
  • Violating intellectual property rights of others
  • Sharing false, misleading, or deceptive information about properties or transactions
  • Posting content that contains hate speech, violence, or discriminatory language

Platform Abuse

  • Using automated scripts, bots, or crawlers without permission
  • Attempting to overload or crash our systems
  • Creating multiple accounts to circumvent restrictions
  • Reselling or redistributing our Services without authorization
  • Using our Services for competitive intelligence or benchmarking without consent

Data and Privacy Responsibilities

When using our Services, you must:

  • Ensure you have proper authorization to share any client or customer data
  • Comply with all applicable data protection and privacy laws
  • Not share personally identifiable information without proper consent
  • Maintain the confidentiality of sensitive business and client information
  • Use reasonable security measures to protect access to your account

Professional Conduct

As a professional platform for real estate services, we expect users to:

  • Maintain professional standards in all communications and interactions
  • Provide accurate and truthful information about properties and services
  • Respect the business relationships and client confidentiality of other users
  • Comply with all applicable real estate licensing and regulatory requirements
  • Not attempt to solicit or steal clients from other platform users

Reporting Violations

If you become aware of any violations of this Policy, please report them to us immediately at legal@offerwell.com. We take all reports seriously and will investigate accordingly. You may also report violations through our platform's built-in reporting features where available.

Enforcement and Consequences

Violations of this Policy may result in one or more of the following actions:

  • Warning or notice of violation
  • Temporary suspension of account or Services
  • Permanent termination of account and access to Services
  • Legal action, including cooperation with law enforcement
  • Reporting to relevant regulatory authorities

We reserve the right to take immediate action without prior notice in cases of severe violations or when necessary to protect our users, systems, or legal obligations.

Policy Updates

We may update this Policy from time to time to reflect changes in our Services, applicable laws, or industry best practices. We will notify users of material changes through our platform or via email. Continued use of our Services after any updates constitutes acceptance of the revised Policy.

Questions and Contact Information

If you have any questions about this Acceptable Use Policy or need to report a violation, please contact us at: 701 Ellicott Street, Buffalo, New York 14203, legal@offerwell.com